Currys and Argos Lead UK Electronics Market
The UK electronics market is thriving. Over a quarter (25%) of people bought appliances and tech online during the COVID-19 epidemic. The majority of these purchases came from Currys and Argos as well as online marketplace Amazon.
UK customers were also open to trying new brands and products on Amazon. This is especially relevant for people over 55. The most common reason for abandoning a cart was excessive shipping costs.
Currys
The UK's largest electronics retailer is now offering more benefits to online customers. Currys customers are now able to save money when they shop
online shopping uk electronics and pick up the product in store. The new offer is part of the company's bid to compete with Amazon which already offers same-day delivery in the UK. This will allow customers to access the items they need faster.
The electronics retailer is working to improve customer experience of its physical stores. It has introduced a BOPIS check-in service that allows customers to collect their purchases at the curbside or on the door. The company has also introduced the Colleague Hub in all of its stores which allows frontline staff to connect with customers from anywhere within the store. These tools will assist Currys to create a more connected customer experience, which will allow it to provide personalised journeys on a massive scale.
Currys has been investing a lot in technology to transform into a leading omnichannel retailer. The company has upgraded and replatformed its website and integrated its personalised experiences with its mobile app. It also has a Colleague Hub, which enables employees on the front line to access latest information and customer data in real time. The company has also launched its ShopLive service that brings video commerce to the physical store.
It also has been able to boost sales and improve customer loyalty. In the first quarter 2021, sales increased by 15% when compared to pre-pandemic 2010. It also saw an increase of 11% in the like-for-like sales of its stores.
Currys goal is to be known for its ability to extend technology's lifespan through repairs, trade-ins, protection and recycling. Its goal is to reach net zero emissions, and to reduce waste, energy and water in its supply chain and operations. It also wants to reduce its use of plastic by reusing packaging.
The stock was trading at 93c per share, which is less than its current value. However, it is still an excellent deal for investors because the company has a strong balance sheet and a sound business model. Its earnings per share are also better than its competitors.
Amazon
Amazon has built its name on the basis of convenience and value, providing a variety of products. The company has revolutionized online shopping with its commitment to transparency and customer service. Its transparent approach gives customers control over the selection of vendors by relying on their prior knowledge. This gives Amazon an edge over traditional retailers that have less transparency in their product offerings. Etsy is a retailer that is focused on Fashion and Wayfair is a specialist in Furniture and Homewares – trail well behind Amazon's GMV in the UK.
Argos
Argos is a reputable retailer in the UK and a leader in its field. Its business model is based on customer-centricity, and it has an innovative approach to retailing. This has helped it build an advantage in the market and attract new customers. However, its growth is restricted by the fierce competition from other online retailers, like Amazon and eBay (ContactPigeon). Argos has taken steps to address this issue by integrating their digital offerings with their physical storefront. This has resulted in a more seamless and cohesive shopping experience for customers of Argos.
To enhance its online offerings, Argos has invested in a new infrastructure that enables an improved network optimization and simpler operations. For instance, the company is planning to move its direct import operation from Corby to a specially-built facility in Kettering. This will allow them to shut down a central distribution centre in Wolverhampton which they rented, and free up capacity in Corby. This will make the company more efficient and help it better serve its customers.
Argos is a renowned general retailer with strong brand recognition and a reputation for quality products. Catalogues of its products feature attractive pictures and descriptions, making it simple for customers to find what they're looking. Its website includes precise prices and delivery estimates. It allows the customer to compare products and pick the best one for their needs. Argos has also improved its mobile experience, which has increased its customers. The company has also expanded its click-and-collect program,
which supermarket is best for online shopping allows customers to reserve items and pick them up in their local stores.
Argos ability to provide an excellent, consistent experience across all channels is another crucial aspect in its competitive advantage. This includes its website, app and its stores. To ensure a smooth transition between each channel the company synchronizes data and prices, making sure that all channels are current. Furthermore the stores are outfitted with self-service kiosks that streamline the purchase process.
In addition, Argos' omnichannel strategy allows it to reach a larger market and meet the demands of different consumer segments. This strategy has been instrumental in increasing sales and driving market growth. Argos must continue to focus on improvements and innovation in order to maintain its competitive advantage. This will allow it to keep up with the ever-changing retail landscape and stay ahead of its rivals.
John Lewis
Founded by the Lewis family in 1864 John Lewis has become known for its tear-jerking Christmas ads and legendary customer service. The company is also under pressure from other retailers who have moved to online shopping. It is important for the company to be flexible to stay relevant to its customers.
One method to achieve this is to provide customers with a speedy and reliable shopping experience. This covers everything from the loading speed of a website to how many clicks are needed to locate a particular product. These factors can have a profound impact on how consumers perceive the brand. John Lewis needs to improve its online shopping experience if it wishes to remain ahead of the pack.
It is essential that the website be simple to navigate, and provide all the information the customer may need to make an informed buying decision. It should also provide a variety of products. The buyer can then compare the product against others of the same quality and discover what they are searching for. To ensure that customers are satisfied with their purchases, the business should provide free shipping and fast delivery.
Another way to compete with other retailers is to offer excellent warranties on products. This will help build trust and build loyalty among customers. A good warranty can make a difference between buying an appliance or a computer from the retailer or to another competitor.
John Lewis should offer different payment options to its customers. This will enable them to find the right solution for their needs, and will assist them in avoiding the possibility of fraud. It is also essential that the company has a an established policy for how they handle customer data.
Despite these difficulties, John Lewis has a solid foundation on which to build. Its online sales are growing at a steady rate. The partnership is also implementing a fresh method of e-commerce by opening its e-commerce platform to third-party brands. This is a smart decision which will help the brand increase its market share online.
